Asuriq – Your No.1 Outsourcing Company for Level 1 & 2 IT Support for MSPs

Our Services: Comprehensive Helpdesk Services for MSPs

Our team specializes in providing Level 1 and 2 support that’s fast, reliable, and fully aligned with your MSP's business goals.
Whether it's handling basic troubleshooting, system monitoring, or escalating issues to higher-tier technicians, we’ve got you covered.

Help Desk Support Level 1

Basic Troubleshooting: Handle straightforward technical issues such as password resets, account creations, or software installation guidance.

Ticket Management: Log, prioritize, and escalate tickets using ticketing systems like Jira, Tiger Paw or Zendesk.

Customer Interaction: Act as the first point of contact for users, providing friendly and professional support via phone, email, or chat.

Documentation: Update knowledge base articles with common issues and solutions to streamline future problem-solving.

Peripheral Support: Help with printers, scanners, basic networking issues. They can communicate with end users on site and give instructions on: checking cables, resetting modems/routers.

System Access: Assist with access requests for software, applications, or systems based on organizational protocols.

Troubleshooting Guides: Follow step-by-step troubleshooting procedures for hardware and software.

Software Installation: Assist in installing pre-approved software or guiding users through the process.

Help Desk Support Level 2

Advanced Troubleshooting: Resolve escalated or more complex technical issues, such as network configurations, software compatibility problems, and server issues.

System Maintenance: Perform updates, patches, and backups on critical systems.

Root Cause Analysis: Investigate recurring issues and identify underlying problems to prevent future occurrences.

Custom Solutions: Develop or apply specific fixes tailored to non-standard problems that aren't in knowledge base documentation.

Peripheral Support: Help with printers, scanners, basic networking issues. They can communicate with end users on site and give instructions on: checking cables, resetting modems/routers.

System Access: Assist with access requests for software, applications, or systems based on organizational protocols.

Troubleshooting Guides: Follow step-by-step troubleshooting procedures for hardware and software.

Software Installation: Assist in installing pre-approved software or guiding users through the process.

Our Processes: Our 4-Step Process to Seamless Helpdesk Integration

We have streamlined the approach to make partnering with Asuriq as seamless as possible.
Our four-step process ensures that your business receives tailored support that meets your exact needs.

Initial Consultation

We assess your needs and goals. Our team meets with your customer support agents to have an in-depth discuss about your specific requirements and objectives

Tailored Support Package

We craft a custom support plan based on your requirements, ensuring it aligns perfectly with your business processes and client expectations.

Onboarding

This involves the seamless integration with your team and existing systems. This ensures full alignment with your internal team’s culture and expectations before kickoff.

Ongoing Support and Monitoring

We provide continuous helpdesk support with detailed reports, regular check-ins and client relations manager to ensure your complete satisfaction

Why Asuriq: Scalable, Skilled, and Efficient Support Partner for MSPs

Partnering with Asuriq means working with a team of dedicated IT professionals who specialize in helping MSPs streamline their helpdesk services.
With us, you can focus on growing your business while we handle support

Cost-Effective

Save on operational costs without sacrificing reliability. Our outsourcing model reduces overhead while delivering high-value performance.

Expert Technicians

Our support analysts are not generalists—they’re trained in MSP environments and understand the pressures of client-facing technical support.

Fast Response Times

Our agents are trained to handle urgent issues with speed and professionalism.

Customizable Solutions

We tailor every part from working hours and workflows to suit your business model.

Testimonials: What Our Partners Say About Us

Don’t just take our word for it—hear how we’ve transformed helpdesk operations for MSPs like yours

“They operate like an elite internal team.”

Their expertise with platforms like Zendesk and Jira made integration easy. We’ve received glowing feedback from our own clients.

Andrew Kamau

Support Lead, Equinet Solutions

“We scaled support without breaking the budget.”

Outsourcing to Asuriq allowed us to handle growing customer demands without hiring more full-time staff. It’s cost-effective and efficient.

Jason Ortega

Operations Lead, NetReach MSP