Asuriq – Your No.1 Outsourcing Company for Level 1 & 2 IT Support for MSPs

Our Services: Comprehensive Helpdesk Services for MSPs

Our team specializes in providing Level 1 and 2 support that’s fast, reliable, and fully aligned with your MSP's business goals.
Whether it's handling basic troubleshooting, system monitoring, or escalating issues to higher-tier technicians, we’ve got you covered.

Help Desk Support Level 1

Basic Troubleshooting: Handle straightforward technical issues such as password resets, account creations, or software installation guidance.

Ticket Management: Log, prioritize, and escalate tickets using ticketing systems like Jira, Tiger Paw or Zendesk.

Customer Interaction: Act as the first point of contact for users, providing friendly and professional support via phone, email, or chat.

Documentation: Update knowledge base articles with common issues and solutions to streamline future problem-solving.

Peripheral Support: Help with printers, scanners, basic networking issues. They can communicate with end users on site and give instructions on: checking cables, resetting modems/routers.

System Access: Assist with access requests for software, applications, or systems based on organizational protocols.

Troubleshooting Guides: Follow step-by-step troubleshooting procedures for hardware and software.

Software Installation: Assist in installing pre-approved software or guiding users through the process.

Help Desk Support Level 2

Advanced Troubleshooting: Resolve escalated or more complex technical issues, such as network configurations, software compatibility problems, and server issues.

System Maintenance: Perform updates, patches, and backups on critical systems.

Root Cause Analysis: Investigate recurring issues and identify underlying problems to prevent future occurrences.

Custom Solutions: Develop or apply specific fixes tailored to non-standard problems that aren't in knowledge base documentation.

Peripheral Support: Help with printers, scanners, basic networking issues. They can communicate with end users on site and give instructions on: checking cables, resetting modems/routers.

System Access: Assist with access requests for software, applications, or systems based on organizational protocols.

Troubleshooting Guides: Follow step-by-step troubleshooting procedures for hardware and software.

Software Installation: Assist in installing pre-approved software or guiding users through the process.

Our Processes: Our 4-Step Process to Seamless Helpdesk Integration

We have streamlined the approach to make partnering with Asuriq as seamless as possible.
Our four-step process ensures that your business receives tailored support that meets your exact needs.

Initial Consultation

We assess your needs and goals. Our team meets with your customer support agents to have an in-depth discuss about your specific requirements and objectives

Tailored Support Package

We craft a custom support plan based on your requirements, ensuring it aligns perfectly with your business processes and client expectations.

Onboarding

This involves the seamless integration with your team and existing systems. This ensures full alignment with your internal team’s culture and expectations before kickoff.

Ongoing Support and Monitoring

We provide continuous helpdesk support with detailed reports, regular check-ins and client relations manager to ensure your complete satisfaction

Why Asuriq: Scalable, Skilled, and Efficient Support Partner for MSPs

Partnering with Asuriq means working with a team of dedicated IT professionals who specialize in helping MSPs streamline their helpdesk services.
With us, you can focus on growing your business while we handle support

Cost-Effective

Save on operational costs without sacrificing reliability. Our outsourcing model reduces overhead while delivering high-value performance.

Expert Technicians

Our support analysts are not generalists—they’re trained in MSP environments and understand the pressures of client-facing technical support.

Fast Response Times

Our agents are trained to handle urgent issues with speed and professionalism.

Customizable Solutions

We tailor every part from working hours and workflows to suit your business model.

Testimonials: What Our Partners Say About Us

Don’t just take our word for it—hear how we’ve transformed helpdesk operations for MSPs like yours

“It feels like they’re just down the hall.”

We were skeptical about outsourcing, but Asuriq quickly put those worries to rest. Their team is responsive, knowledgeable, and communicates just like our internal staff. Our clients think they’re talking to us, which is exactly what we wanted.

Michael O.

Co-Founder, Vertex MSP

“Our support went from decent to exceptional.”

Before Asuriq, we were stretched thin. Since bringing them on, ticket resolution has been faster, and client satisfaction has noticeably improved. It's rare to find a partner that listens this well and delivers on every promise.

Karen N.

Operations Lead, BlueSky IT

“They just get it.”

Asuriq doesn’t just follow scripts. They take time to understand how we work, how our clients communicate, and adapt accordingly. They’ve become a natural part of our workflow, we can’t imagine scaling without them.

Dev Pate

Technical Director, CloudFrame Solutions

“No fluff, just reliable, friendly support.”

From the first call, it felt like we were speaking the same language. Asuriq’s team is friendly, easy to work with, and consistently goes the extra mile. Our clients are happy, and so is our bottom line.

Samantha T

Client Success Manager, NexaCore MSP

“They helped us scale while staying true to our values.”

Growth is exciting and overwhelming. Asuriq helped us expand our client base without compromising on service quality or the way we treat our clients. They’re not just filling gaps; they’re adding real value every step of the way.

Lucia M.

Head of Service Delivery, Orion Managed IT

“A partner we trust with our reputation.”

Our clients depend on us for consistent, high-quality support and Asuriq has never let us down. They represent our brand with care and professionalism, and we’ve received compliments from end-users who think they’re our own in-house team. That says it all.

Jared L.

Managing Director, ElevateTech MSP

FAQs: Need Help? Find Answers Here

Get clarity on how Asuriq works, what we offer, and how we help MSPs scale support efficiently.

What services does Asuriq offer to MSPs?

Asuriq provides comprehensive white-labeled support solutions, including:

24/7 Help Desk (Tier 1–2)
Remote Monitoring & Management (RMM)
Cloud Infrastructure Management
Technical Documentation & SOP Development

Our services are designed to seamlessly integrate with your existing operations, enhancing your service delivery without compromising your brand identity.

How does Asuriq ensure data security and compliance?

Security is integral to our operations. We adhere to industry best practices and comply with standards such as GDPR. Our protocols include:

Strict access controls
Regular security audits
Continuous monitoring

We prioritize the confidentiality and integrity of your data, ensuring peace of mind for both you and your clients.

Can Asuriq align with our time zone and business hours?

Absolutely. Our global team operates around the clock, allowing us to match your business hours and provide consistent support to your clients, regardless of their location.

Will our clients know we’re using Asuriq’s services?

Only if you choose to disclose it. We operate as a white-labeled extension of your team, adopting your branding, communication style, and protocols to ensure a seamless experience for your clients.

How does Asuriq handle escalations and maintain service quality?

We implement a customized escalation matrix tailored to your preferences. Our commitment to quality includes:

Transparent processes
Regular performance reporting
Continuous feedback loops

This ensures alignment with your expectations and consistent service excellence.

Is there a minimum contract or commitment period?

We offer flexible engagement models to suit your needs, whether you're seeking long-term support or short-term project assistance. Our goal is to support your growth without imposing rigid commitments.

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